mrtm88 Privacy Policy

mrtm88 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the mrtm88 platform at mrtm88.net ("the Platform"). This Privacy Policy sets out, in clear and transparent terms, how mrtm88 handles the personal information you provide to us or that we collect through your use of the Platform.

This Policy applies to all current and former registered players of mrtm88, visitors to the mrtm88 website, and any individual who contacts mrtm88 support. We encourage you to read this document carefully. If you have questions about any aspect of this Privacy Policy, please contact our data team as described in Section 14.

mrtm88 processes personal data in accordance with applicable data protection legislation and our obligations under the international gaming authority licence under which we operate. We treat your personal information with the same level of care and confidentiality that we apply to the management of player funds.

mrtm88 collects personal data in two ways: data you actively provide to us, and data we collect automatically through your use of the Platform.

Data you provide directly:

• Registration data: Full legal name, date of birth, email address, residential address, phone number, and preferred currency (MYR).
• Identity verification documents: Government-issued photo identification (e.g., MyKad, passport), proof of address, and source of funds documentation where required by our KYC procedures.
• Payment information: Bank account details, e-wallet identifiers (Touch 'n Go, Boost, DuitNow), and transaction records. mrtm88 does not store full card numbers or card security codes.
• Support communications: Records of live chat conversations, emails, and any other correspondence you initiate with the mrtm88 support team.
• Responsible gaming preferences: Self-exclusion elections, deposit limits, session reminders, and similar account control settings.

Data collected automatically:

• IP address, device type, operating system, browser type, and version.
• Login timestamps, session duration, pages visited, and game activity logs.
• Geolocation data derived from IP address (country/region level only, unless you consent to more precise location sharing).
• Cookies and similar tracking technologies as described in Section 6.

mrtm88 uses the personal data we collect for the following purposes:

• Account administration: Creating and managing your mrtm88 account, verifying your identity, and maintaining account security.
• Service delivery: Enabling you to access casino games, live dealer tables, sportsbook betting, and all other mrtm88 services.
• Payments processing: Processing deposits and withdrawals via your nominated MYR payment method, reconciling transactions, and detecting payment fraud.
• Regulatory compliance: Conducting KYC/AML checks, fulfilling our reporting obligations under applicable gaming and financial regulations, and responding to lawful requests from regulatory authorities.
• Customer support: Responding to enquiries, resolving disputes, and maintaining records of support interactions.
• Responsible gaming: Monitoring play patterns to identify potential indicators of problem gambling and enforcing player-set limits and self-exclusion elections.
• Platform improvement: Analysing aggregate usage data to improve the mrtm88 platform, game lobby, and user experience.
• Marketing communications: Sending you promotional offers and updates about mrtm88, where you have consented to receive such communications. You may withdraw this consent at any time.
• Security and fraud prevention: Detecting and investigating suspicious account activity, unauthorised access attempts, and misuse of the mrtm88 platform.

mrtm88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the mrtm88 player agreement, including account registration, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable KYC, AML, responsible gaming, and data protection regulations, and to respond to lawful requests from regulatory and law enforcement authorities.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You retain the right to withdraw consent at any time without prejudice to prior processing.

mrtm88 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Service providers: Third-party vendors engaged by mrtm88 to operate the platform, including game studios, payment processors, identity verification services, fraud detection partners, and cloud infrastructure providers. All such vendors are contractually bound to handle your data in accordance with this Privacy Policy and applicable data protection law.
• Regulatory authorities: We may disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where we are legally required or permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of mrtm88's business assets, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.
• Professional advisors: Legal counsel, auditors, and compliance consultants who require access to player data in the course of their professional engagement with mrtm88, subject to professional secrecy obligations.

In all cases of data sharing, mrtm88 applies the principle of data minimisation — only the data strictly necessary for the specific purpose is disclosed.

The mrtm88 website uses cookies and similar technologies to deliver a functional and personalised experience. Cookies are small data files stored on your device by your browser.

Types of cookies used by mrtm88:

• Strictly necessary cookies: Required for the mrtm88 platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing platform functionality.
• Functional cookies: Store your preferences such as language settings, display preferences, and responsible gaming tool configurations across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how players use the mrtm88 platform, enabling us to identify performance issues and improve user experience. No personally identifiable information is included in analytics reports.
• Marketing cookies: Used to deliver relevant promotional content within the mrtm88 platform, where you have consented. These cookies do not track your activity on external websites.

You may manage your cookie preferences via the cookie settings panel accessible on the mrtm88 website. Withdrawing consent for non-essential cookies will not affect your ability to access core platform services.

mrtm88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and KYC records: Retained for a minimum of 5 years following account closure, in accordance with AML regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for a minimum of 3 years following the resolution of the relevant enquiry or dispute.
• Self-exclusion records: Retained indefinitely to ensure that self-excluded players are not permitted to re-register during their exclusion period.

Where retention beyond these periods is required by applicable law, regulatory requirement, or ongoing legal proceedings, mrtm88 will retain the relevant data for as long as the obligation subsists. Upon expiry of the applicable retention period, data is securely deleted or anonymised.

mrtm88 implements technical and organisational security measures proportionate to the risk associated with the personal data we process. Key security controls include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the mrtm88 platform.
• Encryption of sensitive data at rest, including identity documents and payment references.
• Password hashing using industry-standard algorithms — mrtm88 does not store readable passwords.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular third-party security audits and penetration testing of the mrtm88 platform infrastructure.
• 24/7 monitoring for unauthorised access attempts, anomalous login patterns, and data exfiltration activity.

Notwithstanding these measures, no internet-connected system can be guaranteed to be entirely free from risk. In the event of a data breach that poses a risk to your rights, mrtm88 will notify you and the relevant regulatory authority as required by applicable law.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by mrtm88:

• Right of access: You may request a copy of the personal data mrtm88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that mrtm88 restricts processing of your data in certain circumstances.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact mrtm88 at [email protected]. We will respond within 30 days of receipt of a valid request. We may require identity verification before actioning certain requests.

The mrtm88 platform is strictly restricted to individuals aged 21 years and above. mrtm88 does not knowingly collect personal data from persons under the age of 21. If we become aware that a person under 21 has provided personal data to mrtm88, we will immediately close the relevant account and delete the associated personal data, subject to any mandatory retention obligations. If you believe a minor has registered on the mrtm88 platform, please notify us immediately at [email protected].

The mrtm88 platform integrates third-party services including game studios, payment gateways, and identity verification providers. These third parties process your data only to the extent necessary to provide their specific services to mrtm88 and are contractually bound by data processing agreements that impose obligations equivalent to those in this Privacy Policy. mrtm88 conducts due diligence on all third-party data processors prior to engagement and reviews processor compliance on a periodic basis.

The mrtm88 website does not contain links to third-party websites. In the event you access third-party platforms independently (for example, your e-wallet provider's own platform), their respective privacy policies govern the processing of your data on those platforms.

mrtm88's platform infrastructure may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, mrtm88 ensures that adequate safeguards are in place to protect your data, including contractual data protection clauses equivalent to applicable international standards. mrtm88 applies the principle of data minimisation to all cross-border transfers — only data strictly necessary for the purpose is transferred internationally.

mrtm88 reserves the right to update this Privacy Policy at any time. When material changes are made, mrtm88 will notify registered players via the email address on record or by a prominent notice on the mrtm88 platform prior to the changes taking effect. The "Last updated" date at the top of this Policy reflects when it was most recently revised. Your continued use of the mrtm88 platform following notification of an update constitutes acceptance of the revised Privacy Policy.

For any questions, concerns, or requests relating to this Privacy Policy or mrtm88's handling of your personal data, please contact our data team via:

• Live chat: Available 24/7 on mrtm88.net. Average response time under 5 minutes.
• Email: [email protected] (plain text — not a clickable link)

mrtm88 will acknowledge your enquiry within 3 business days and will endeavour to resolve all privacy-related requests within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.